IPCC

Reduce your total cost

• Reduce the implementation cost with the high density user scalability
• Reduce the interface & maintenance cost from single vendor’s

Simple Deployment

• Reduce the customizing time caused by the various interfacing modules
• Freely menu setup with GUI
• Keep the same quality with the packaged module

Advanced Reliability

• Real time monitoring for major modules & auto-changeover
• Redundancy with 1+1, N+1
• Active-Active (IVR), Active-Stand-By (IP-PBX, CTI M/W)
• No need re-login for agent application as CTI failure
• Seamless changeover as PBX failure

Effective Agent Management

• Effective Supervising & Operating with agent monitoring, reporting tool and combined operation management tool
• Various routing policy & Powerful agent management software

IE (IP-PBX)

• IP Telephony: DND, call restriction, forward, ACD, hunting & etc.
• Large Scale IP PBX: 12,000 IP-users per system
• Multi Center: Max. 6 nodes
• Protocol: RFC3261, RFC1321, RFC3264, RFC3515, RFC3892, RFC4028, CSTA II, CSTA III Codec: G.711, G.723.1, G.729
• Phone Support: Polycom 301/330/550, LG-Ericsson IP8815/8820/8830, IPRON soft-phone

IC (*CTI Engine)

• Protocol: CSTA III, ICAPI (CTI Client API)
• ACD: Various intelligent routing, max. valid waiting time/uniformity distribution
• Routing Generation Tools: GUI based routing scenario tool
• Agent/Manager Tools: MS (Manager Supporter), RS (Report Supporter), AS (Agent Supporter), Optimized feature for user

IR (IP-*IVR)

• Large Scale IP-IVR: 720 ports per system
• Multi Service & Multi Scenario: DNIS based multi service & scenario support / available multi service on single platform / ASP(Application Service Provider) service
• Protocol: SIP based IP
• Codec: G.711, G.723, G.729 voice codec & H264 video codec
• Service Generation Tools: GUI based service development tool
• Visual Debugging: Real time debugging as service development / service error detecting

*SWAT (Integrated OAM)

• Fully Integrated OA&M: Call, routing, IVR history/error/system history management
• Powerful Security: Administrator authentication/IP based access control
• Real time Contact center Monitoring: Consolidated System & Call Management Monitoring
• Real time Agent Display Panel: Call operation monitoring tool of each agent, Call status escalation by agent itself
• Rich Report Data Creation: Report creation thru call density & fixed report format, free style report by user itself
• Export to document: Transform from various type of platform document to standard format

Installation Environment

• OS: CentOS Linux (x86)
• DB: Oracle
• Operation PC: Windows XP or Windows 7/8

System Specification