VELOCE can store the phone conversation or agent screen as a media file during the agent corresponds customer.
VELOCE is a IP based logging system and can store voice and agent’s screen simultaneously.
Also, it supports real-time monitoring, searching & playing of the stored media file and agent evaluation feature as well.
The media file guarantees data integrity with the original certifying technology and maximum
level of data loss free with the advanced system architecture.
The other additional features are agent evaluation, remote system control, accept various media types(email, chatting, fax) and it can offer stable management for all kinds of file what occurred in the contact center.
Flexible system architecture
- Analog/digaital/IP recording support simultaneously
- Flexible interface with CTI server/ easy configure the system
Low total cost of ownership
- Single system management for voice & the agent screen image
Easy & efficient media management (search, play, backup)
- Agent status monitoring & real-time wiretapping
- Searching & playing for the call conversation/backed-up media file
Searching with intuitive options
- Searching by call information(call time, agent information) and basic customer information(name, Tel #, customer number)
Easy & powerful management
- Simple & easy UI screen
- System set up & management remotely
- Easy registration & change of system information
- Patent for proof of original voice files with water marking technology
- Compression & encryption for media file
- Logging : analog voice, IP voice, agent screen image
- Voice compression rate : 64Kbps, 8Kbps, 6.4Kbps
- Play : Synch playing, batch playing
- Service : Multi-tenant/ASP
- Backup : optional backup, scheduled backup on DVD/HDD/ network
- Evaluation : Convenient evaluation sheet registration / simple evaluation process
- Agent PC environment : Windows XP, Windows 7
- Server OS : Windows 2003, 2008 server
- DBMS : MS SQL Server 2005, 2008
- Logging Server : over Intel Quad Core 1 CPU 2.4GHz, MEM 4GB, HDD 100GB
- Media Management Server : over Intel Quad Core 2 CPU 2.4GHz, MEM 4GB, HDD 100GB
- Desktop PC : over Pentium 4 CPU2GHz, MEM 1GB
- Disk & System capacity depend on # of channel